Terms & Conditions

PRICES
All prices shall be as per the Sellers’ price list at the date of despatch, and all prices are exclusive of VAT. All prices are subject to increase without notice owing to circumstances beyond the Sellers’ control.

ORIGINATION
All screens, blocks and dyes needed for printing an order will incur additional costs unless otherwise agreed to in writing.

ARTWORK
All amendments to artwork including size alterations and touching up will incur additional costs unless otherwise agreed in writing. The minimum charge for artwork alteration is £18.00. An additional cost may be charged if changes are requested after the preliminary artwork is agreed.

QUANTITIES
Printed pens may be subject to 15% over- or under-run and will be charged pro-rata.

LIABILITY
(A) It will be the Buyers responsibity to make sure the products ordered are suitable for their intended purpose. The Sellers do not give any guarantee that any of the products ordered are suitable for a particular purpose.
(B) We do our best to deliver on time however, we do not accept any liability for the late arrival of any order.
(C) The Sellers maximum liability to the Buyer will be no more than the total price of the order.
(D) Should the buyer make a claim for incorrect or faulty goods, the Seller will only give credit if the total order is returned in the same condition as it was received.

CARRIAGE
(A) All prices on our website exclude carriage charges.
(B) Goods will be despatched on a before 5.30pm next working day delivery, unless otherwise requested. A surcharge will apply for timed deliveries.
(C) Orders cannot be despatched by standard post due to the difficulty in tracing lost parcels.
(D) If the Buyer gives an incorrect or incomplete address, or not being available during normal office hours (9.00am – 5.30pm) to accept delivery, a charge of £5.00 will be made for each delivery attempt.
(E) If the Seller is unable to make delivery after two failed attempts, the Buyer may be required to arrange collection of the goods from the Carriers’ depot or the factory.
(F) The Sellers do not accept responsibility for any delays during transit of the Buyers order.

SAMPLES
(A) Some samples may incur a cost, which will be notified upon receipt of sample order.
(B) The Sellers accept no responsibility for any difference between samples and finished goods.

PAYMENT TERMS
(A) Unless an agreement is otherwise reached in writing, payment terms are proforma invoice with payment being made in advance on placing the order. In the event credit terms are agreed in writing, any balance unpaid on the agreed due date, without prejudice to any other Sellers rights, will be subject to an interest rate of 5% pa above Barclays Bank PLC’s base lending rate. The goods will be the property of the Sellers until payment is received in cleared funds.
(B) If the Buyers order cannot be delivered due to either the wrong or incomplete delivery address being given, or nobody available to accept delivery at the address given, the Sellers invoice for the order will be paid without delay by the due date.

CLAIMS AND ACCEPTANCE
(A) The Purchaser will inspect all goods immediately the order is delivered and notify the Seller, within 7 days, of any reason the products supplied do not meet the specifications set out in the contract. In the event the Buyer does not notify the Seller of any claim with 7 days it will be assumed the Buyer has accepted the order. The Buyer will not have any right to reject the goods.
(B) In the event any order is not delivered, the Buyer will notify the Seller in writing with 14 days of the expected delivery date.
(C) Any order can only be returned with the agreement of the Seller in writing. Any order sent back without agreement in writing will be rejected.
(D) It will be the responsibility of the Buyer to inspect the order on delivery and to make sure everything is correct, even in the event the goods are delivered to a third party. If the products are distributed or over printed by the Buyer or their Agent, the goods will be deemed to be acceptable by the Buyer and the order is according to the agreed specification.

CANCELLATIONS
The Seller requires written notification of an order cancellation. Once approving the order acknowledgement and artwork proof, charges will be made for all work done or materials bought if a cancellation is required. In addition there will be an administration fee of £20.00 per order. Once the items have been imprinted with a logo, we can no longer accept a cancellation.

REFUND POLICY
A full refund will be given to the Buyer if their order is cancelled at any time prior to approving the Sellers’ order acknowledgement and artwork proof. It is the Sellers discretion on issuing a refund if the Buyer’s approval has been received.

PRINTING
(A) Print colour, print size and print position will be decided by the Seller, unless the Buyer specifies these details on placing the order. This also applies to repeat orders.
(B) In the event a Pantone colour match is required, the Seller cannot guarantee a 100% match and will not accept responsibility for any difference up to 5%.
(C) Inks printed on surfaces of metal have a limited life. We suggest the Buyer asks for details of varnishing for metallic finishes to prolong the print life.
(D)The Sellers may use the Buyers logo in their web site, brochure or advertising unless the Buyer advises otherwise in writing.

REPEAT ORDERS
It is the responsibility of the Buyer to ensure the Sellers have all the correct details from the previous order.
The Sellers are unable to guarantee exact product colour matches to previous orders as the base colour of each material batch may vary.

PRODUCT SPECIFICATION
The Sellers reserve the right to alter material, design, and product specification of any product without notice to the Buyer.

PRICE GUARANTEE
If the Buyer receives a quotation from any of the Sellers’ UK competitors with a lower price on exactly the same product and printing, the Sellers will match or better it.